Can't export or print script

6 replies [Last post]
Merc Boyan
Merc Boyan's picture
User offline. Last seen 3 years 6 weeks ago. Offline
Joined: 04/01/2009
Sprockets: 5

I'm trying out this site and it's great! However, I wrote a script up in the script editor and at frst I could print it and export it with no problems, but now it isn't working. When I push the export button, nothing happens. When I try to print to PDF, a big "Internal Error" pops up. Any chance this will be fixed? Or is there something I'm doing wrong now?

rullrich
rullrich's picture
User offline. Last seen 1 day 5 hours ago. Offline
Joined: 08/25/2008
Sprockets: 342
We'll look into this

We just pushed a new release and you might try refreshing your cache.  Regardless, we'll look into this.  What version of IE are you using? 

Merc Boyan
Merc Boyan's picture
User offline. Last seen 3 years 6 weeks ago. Offline
Joined: 04/01/2009
Sprockets: 5
I'm using Firefox version

I'm using Firefox version 3.0.8 and I'm on Mac OS X (10.5.6). I tried refreshing my cache, but it still isn't working. I'll try it on my PC with IE when I get home. Thanks for the help!

rullrich
rullrich's picture
User offline. Last seen 1 day 5 hours ago. Offline
Joined: 08/25/2008
Sprockets: 342
We're on it

It's working for us on the Firefox 3.0.8 and the latest IE7 release ... we'll dig deeper to look for the bug and will also try it on Safari.

rullrich
rullrich's picture
User offline. Last seen 1 day 5 hours ago. Offline
Joined: 08/25/2008
Sprockets: 342
Update on this

This is likely caused after cutting and pasting from MS Word or another editor/site into our script editor.  From an FAQ I just posted on this topic --

The FiveSprockets script editor may fail when a user tries to export or print their script after they have cut and pasted content from MS Word, another web page, or some other editor.   As of early April 2009, we are working on a reasonable solution to this or a sensible workaround.  More to come.

Merc Boyan
Merc Boyan's picture
User offline. Last seen 3 years 6 weeks ago. Offline
Joined: 04/01/2009
Sprockets: 5
That seems possible, but I

That seems possible, but I tried making a new project just to test it, and it still doesn't work. Any other possibilities?

rullrich
rullrich's picture
User offline. Last seen 1 day 5 hours ago. Offline
Joined: 08/25/2008
Sprockets: 342
Interesting ...

We tested Firefox and Safari on Mac with new projects and old ones and  haven't had an issue.  But clearly something's going on so we're digging into it.